Last updated: Wednesday 04th August 2010 10:17
At approx 18:00 on Friday 16th July 2010, Eastern Med specialist Goldtrail Holidays (also trading as Goldtrail Travel) entered into administration. There will be no Goldtrail services operating from this time.
Goldtrail, who were members of ABTA and held an ATOL licence (no. 4684) with the CAA, specialised in holidays to Turkey, Greece and just recently added Sharm in Egypt for their forthcoming winter programme.
How to tell if you are booked with Goldtrail through UlookUbook
Check your booking confirmation/receipts and look for Goldtrail, Goldtrail Holidays or Goldtrail flights. All other suppliers are unaffected and will travel as planned.
All customers currently overseas on a Goldtrail package holiday or a Goldtrail flight should now follow the procedures set out by the CAA (Civil Aviation Authority).
The CAA have issued the following advice for customers overseas with Goldtrail....
"Goldtrail passengers overseas on flight inclusive holidays will be repatriated back to the UK.
Click here for the revised Inbound flying programme
Passengers who are overseas and require assistance can telephone the CAA helpline on 0044 203 441 0846"
Customers due to travel in the next 7 (seven) days who were booked with Goldtrail
UlookUbook has set up a dedicated team who are trying to arrange alternative flights/holidays. We are currently contacting all passengers in date of order priority, however, if you are travelling within the next seven days and you have yet to be contacted, you can call our specialist team on 0871 8111281.
Customers due to travel outside of the next 7 (seven) days who were booked with Goldtrail
Please contact us at your earliest convenience on 0871 811 1281 and our specialist team will assist you with your booking, however, we would ask for your patience whilst we help customers who are due to travel within the next seven days, as these are priority bookings.
Customers who are booked with Goldtrail and wish to cancel in full and not rebook another flight/holiday
Your flight money is safe, all flights booked through Goldtrail are ATOL protected and therefore any monies UlookUbook have paid to them on your behalf will be refunded in due course by the CAA. They will shortly issue details on how to make a claim and we will post that information on this page.
Your hotel/transfers - In our experience hotel/transfer providers are normally cooperative in these situations. Whilst we can’t make any guarantees that they will be able to amend or refund your booking, most will help as much as possible.
The most important thing is that if you now wish to cancel your hotel/transfer booking you tell us immediately. Please call us immediately on 0871 811 1281 to advise us of your intentions.
How to claim
Contact our team at [email protected] with the lead name, departure date & booking reference and an e-mail will be returned to you with the CAA claim form and assistance on how to complete it.
How long will it take to refund a claim
Refunds will be made as quickly as possible, but will be delayed if required information is missing.
All claims will be acknowledged as soon as possible.
Unfortunately, due to the high volume of bookings made through Goldtrail, we are experiencing high call volumes. We would like to thank you in advance for your patience and we will endeavour to speak to you at our earliest opportunity.