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FAQs

  1. What are your call centre opening hours?
  2. How can I contact you?
  3. What method of payments do you accept?
  4. Are there any payment/postage charges?
  5. Can I book by paying a deposit?
  6. When is my balance due?
  7. What are the passport requirements for my holiday?
  8. Is an Entry Visa required?
  9. Is travel insurance included in my booking?
  10. Can I take out financial failure insurance cover in respect of my airline and accommodation providers?
  11. How do I inform you of special assistance for my trip?
  12. How do I tell you about an issue on your website?
  13. I have not received any receipts or confirmation since I booked, when will I receive any correspondence?
  14. When will I receive my travel documents?
  15. The receipt/invoice I have just received show my details incorrectly, what shall I do?
  16. How do I cancel all or part of my booking?
  17. How do I make a change to my booking?
  18. How do I change my contact details?
  19. Are transfers automatically included the cost of my holiday?
  20. I have called the accommodation direct and they have told me there is no reservation. Why?
  21. What do the star ratings relate to?
  22. Will I get my special requests?
  23. Are flights included when confirming an accommodation booking?
  24. What is my baggage allowance?
  25. Where are my luggage labels?
  26. What am I restricted to take in my luggage?
  27. Can I take sports equipment on my flight?
  28. How do I submit my passport details for the Advanced Passenger Information (API) scheme?
  29. Which terminal am I flying from?
  30. What time do I check-in at the airport?
  31. I have not booked a tour operator package holiday, who do I meet when I arrive in resort?
  32. What shall I do if there is a problem in resort?
  33. How do I report an issue or problem I had with my trip?

 

Answers

1. What are your call centre opening hours?

The opening hours for each advertiser varies. The times are listed under each offer as to when that advertiser is open.

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2. How can I contact you?

Have a query about an offer?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal

Have a query about an existing booking?

Please call the telephone number that you booked your holiday via as you need to speak to the Travel Agent who confirmed your booking. Please note: You have not booked your holiday with UlookUbook. UlookUbook is a marketing website promoting ATOL protected holidays supplied to us by numerous UK travel agents

Have a query about the Travel Agent?

E-mail: Contactus@hdcstaff.com
Post - HDC Travel Limited, 3rd Floor, Tyne House, 26 Side, Newcastle Upon Tyne, NE1 3JA

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3. What method of payments do you accept?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal

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4. Are there any payment charges?

All payment fees are displayed next to offer details, after selecting an offer. Alternatively, you can call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal

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5. Can I book by paying a deposit?

Quite often, when you book a holiday in advance (approx over 14 weeks before travel), you can confirm a holiday with a deposit. Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, who will advise you if there is a deposit available.

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6. When is my balance due?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal

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7. What are the passport requirements for my holiday?

Regardless of your nationality, leaving the UK to travel to a different country will require a valid passport.British passport holders may require having up to 6 months validity on their passports to some destinations.

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, who will advise you of the correct documents you need to travel.

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8. Is an Entry Visa required?

A UK passport holder with British Citizen status - does not require a visa when travelling within the European Community. - must check with the Foreign and Commonwealth Office for destinations outside of the European Community.

All other passport holders - must contact the embassy or consulate of the country you are visiting for relevant visa information.

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal and they will confirm the full documentation that you require.

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9. Is travel insurance included in my booking?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will confirm if you travel insurance is included with your booking

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10. Can I take out financial failure insurance cover in respect of my airline and accommodation providers?

All holidays featured on UlookUbook are ATOL protected. However, if you booking accommodation only, this may not be covered, please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal and they will confirm all cover.

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11. How do I inform you of special assistance for my trip?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they assist you with any special assistance

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12. How do I tell you about an issue on your website?

In order to improve customer experience on our website, we welcome all positive and negative comments regarding the site, including faults, speed issues, improvements, errors, etc:

Please e-mail us at contactus@hdcstaff.com

We thank you in advance for your feedback.

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13. I have not received any receipts or confirmation since I booked, when will I receive any correspondence?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your booking

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14. When will I receive my travel documents?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will confirm when you will receive your travel documents

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15. The receipt/invoice I have just received show my details incorrectly, what shall I do?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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16. How do I cancel all or part of my booking?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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17. How do I make a change to my booking?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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18. How do I change my contact details?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query.

If you have changed your email address, please remember to subscribe your new email to our newsletter database at the bottom of this page.

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19. Are transfers automatically included the cost of my holiday?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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20. I have called the accommodation direct and they have told me there is no reservation. Why?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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21. What do the star ratings relate to??

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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22. Will I get my special requests?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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23. Are flights included when confirming an accommodation booking?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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24. What is my baggage allowance?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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25. Where are my luggage labels?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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26. What am I restricted to take in my luggage?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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27. Can I take sports equipment on my flight?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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28. How do I submit my passport details for the Advanced Passenger Information (API) scheme?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query.

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29. Which terminal am I flying from?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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30. What time do I check-in at the airport?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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31. Who do I meet when I arrive in resort?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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32. What shall I do if there is a problem in resort?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query

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33. How do I report an issue or problem I had with my trip?

Please call the telephone number listed with the offer and this will get you directly through to the advertiser/travel agent who is promoting the deal, and they will assist you with your query.

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