Last updated: Tuesday 17th August 2010 19:00
At approx 19:00 on Tuesday 17th August 2010, flight only specialist Kiss Flights entered into administration. No Kiss services will be operating from this time.
Kiss, who held an ATOL licence (no. 4233) with the CAA, specialised in flights and holidays to the Med and Egypt. All passengers booked with Kiss Flights through UlookUbook are protected by the CAA under Kiss Flights ATOL.
How to tell if you are booked with Kiss Flights through UlookUbook
Check your booking confirmation/receipts and look for Kiss or Kiss flights. All other suppliers are unaffected and will travel as planned.
All customers currently overseas on a Kiss flight should now follow the procedures set out by the CAA (Civil Aviation Authority).
"Advice for Flight Options / Kiss Flights customers with flights leaving the UK before 1800 BST on Wednesday 18 August 2010
These flights will operate as planned, and passengers should go to the airport and check in as normal.
Advice for Flight Options / Kiss Flights customers who are currently overseas
The CAA will ensure that ATOL-protected customers are able to fly home as planned; they should therefore arrive at the airport in time to check-in for their flights home as normal.
In order for customers to determine whether they are ATOL protected or not, they should check that they booked a flight with Flight Options / Kiss Flights. To do this, customers should check the invoice/receipt received at the time the booking was made and paid for.
The company sold only a very small number of package holidays, consequently, in most cases, ATOL protects only the flight element of their holiday. Accommodation booked independently with other firms is not effected by the failure.
Advice for Flight Options / Kiss Flights customers with forward bookings after 1800 BST on Wednesday 18 August 2010
Flight Options / Kiss Flights customers are financially protected under ATOL 4233 and should not travel on booked holidays after 18:00 BST on Wednesday 18 August 2010 but instead should make a claim for a refund from the CAA.
Customers who booked through Flight Options / Kiss Flights should seek advice from their travel agents about alternative travel arrangements.
Passengers who are overseas and require assistance can telephone the CAA helpline on 0044 203 441 0846"
Customers due to travel in the next 7 (seven) days who were booked with Kiss
UlookUbook has set up a dedicated team who are trying to arrange alternative flights/holidays. We are currently contacting all passengers in date of order priority, however, if you are travelling within the next seven days and you have yet to be contacted, you can call our specialist team on 0871 8111281.
Customers due to travel outside of the next 7 (seven) days who were booked
Please contact us at your earliest convenience on 0871 811 1281 and our specialist team will assist you with your booking, however, we would ask for your patience whilst we help customers who are due to travel within the next seven days, as these are priority bookings.
Customers who are booked with Kiss and wish to cancel in full and not rebook another flight/holiday
Your flight money is safe, all flights booked through Kiss are ATOL protected and therefore any monies UlookUbook have paid to them on your behalf will be refunded in due course by the CAA. They will shortly issue details on how to make a claim and we will post that information on this page.
Your hotel/transfers - In our experience hotel/transfer providers are normally cooperative in these situations. Whilst we can’t make any guarantees that they will be able to amend or refund your booking, most will help as much as possible.
The most important thing is that if you now wish to cancel your hotel/transfer booking you tell us immediately. Please call us immediately on 0871 811 1281 to advise us of your intentions.
How to claim
Contact our team at firstname.lastname@example.org with the lead name, departure date & booking reference and an e-mail will be returned to you with the CAA claim form and assistance on how to complete it.
How long will it take to refund a claim
Refunds will be made as quickly as possible, but will be delayed if required information is missing.
All claims will be acknowledged as soon as possible.
Unfortunately, due to the high volume of bookings made through Kiss, we are experiencing high call volumes. We would like to thank you in advance for your patience and we will endeavour to speak to you at our earliest opportunity.
If you want to book a new flight we strongly recommend you book this through UlookUbook without delay as capacity with other flight providers is limited. We will also help you with any necessary changes to your other bookings such as hotel, transfer or airport car parking bookings.